Privacy Policy

1. Overview

Kleen Slate ("we," "us") is a family-owned residential cleaning company located at 1140 N Main St., Orem, UT 84057. Privacy matters to us — we are trusted in our clients' homes, and we extend that same care to your personal information. This policy explains what we collect through our website at kleenslate.info and in the course of providing our services, how we use it, and the choices you have.

2. Information We Collect

Information you give us directly:

• When you request a bid through our contact form: your name, phone number, email address, city, approximate home size, the service you're interested in, preferred frequency, and anything you tell us about your home.
• When you call, text, or email us: your contact details and the contents of your message.
• When you become a client: your service address, scheduling preferences, access instructions you choose to share (such as entry codes), notes about your home and preferences, and payment information.
• When you apply to join our team: the information you include in your application.

Information collected automatically:

• Like most websites, we use cookies and similar technologies. A consent banner lets you accept or decline non-essential cookies.
• Basic technical data such as browser type, device, pages visited, and approximate location derived from IP address, used to keep the site working and understand how it's used.

3. How We Use Your Information

• To respond to bid requests and inquiries — personally, within 48 hours.
• To schedule, provide, and improve our cleaning services.
• To send appointment reminders and service communications by call, text, or email.
• To process payments.
• To consider employment applications.
• To operate, secure, and improve our website.
• With your permission, to share before-and-after photos of our work.

We do not sell your personal information, and we do not use it for third-party advertising.

4. How We Share Information

We share information only with service providers who help us run the business, and only what they need to do their job:

• Our website hosting provider;
• Our form and email tools, which deliver your inquiries to us;
• Our scheduling software, which manages appointments and reminders;
• Payment processors, when you pay by card or Venmo;
• Embedded third-party content on our site, such as our Google reviews widget, which may set its own cookies.

We may also disclose information if required by law, or to protect the rights and safety of our clients, our team, or others.

5. How Long We Keep It

We keep client records for as long as you are a client and as long as needed afterward for bookkeeping, tax, and legal purposes. Inquiry information from people who don't become clients is kept only as long as useful to respond.

6. How We Protect It

We use reasonable administrative and technical safeguards to protect your information, including limiting who on our team can see client details such as access instructions. No method of transmission or storage is 100% secure, but we treat your information the way we treat your home — with care and discretion.

7. Your Choices & Rights

• You can opt out of text or email communications at any time by telling us.
• You can ask what information we hold about you, ask us to correct it, or ask us to delete it (subject to records we're required to keep).
• You can decline non-essential cookies via the consent banner, or clear cookies in your browser settings.

To exercise any of these choices, contact us using the details below.

8. Children

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our site links to third-party services such as Google, Facebook, and Instagram. Their privacy practices are their own; we encourage you to review their policies.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

11. Contact Us

Questions about privacy? Call or text 801-691-4159, email becky@kleenslate.info, or write to Kleen Slate, 1140 N Main St., Orem, UT 84057.